We’re a real team based in Melbourne, Australia. Supercharged Stores is operated by Influx Inc. and founded by Dennis Hotson, Leni Mayo and Nish Bandara.

Influx has worked with more than 500 ecommerce brands since 2013. Fifteen Influx ecommerce clients have been acquired, and 24 have raised a combined US$731 million. You can meet the founders and learn more on our About page.

Use the contact form on the contact page.

You connect Shopify through a secure, read-only connection. We can analyse the data needed for your report, but we can’t change a price, edit a product, fulfil an order or make any other change to your store.

Your Shopify credentials are handled by Shopify and are never shared with us.

We analyse order and product data using anonymised customer IDs. We don’t import customer names, email addresses or shipping addresses, and we don’t analyse or report on individual customers.

Your report focuses on aggregated trends and customer segments.

If you connect Zendesk, Gorgias or Intercom, we analyse message text to identify recurring support issues and connect them with relevant products or order trends.

Names, email addresses, phone numbers and addresses are removed before the Supercharged Stores team analyses the messages. Reports contain only aggregated findings and anonymised examples.

Disconnecting stops Supercharged Stores from accessing new data. Information already imported may be retained until you ask us to delete it.

You can request deletion by emailing privacy@influx.com. More information is available in our Privacy Policy.