Effective date: 16 September 2026
These Terms of Service (“Terms”) govern your access to and use of superchargedstores.com and the Supercharged Stores service, including reports, recommendations, connected integrations and any paid features we make available (together, the “Service”). Supercharged Stores is operated by Influx Inc. (“Influx”, “we”, “us” or “our”).
By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a company or other organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.
If you do not agree to these Terms, do not use the Service.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.
You must provide accurate, current information and keep it up to date. If an account is made available, you are responsible for keeping its credentials secure and for all activity under it. Tell us promptly through our contact form if you suspect unauthorised access or use.
Supercharged Stores analyses connected ecommerce and helpdesk data to identify revenue, margin and operational issues and produce a ranked list of recommended actions.
The analyses and features available depend on the data you connect, its quality and completeness, and the issues relevant to your store. We may add, remove or change features as the Service develops.
At the effective date of these Terms:
The free-report offer does not include live analysis or automatic reporting. We may modify, suspend or withdraw the offer in the future, but any change will not affect rights that have already accrued under applicable law.
Pro is not available to purchase at the effective date of these Terms. You may join the waitlist, but joining does not require you to purchase and does not guarantee access or a launch date.
When launched on the currently planned terms, Pro will cost US$299 per month, plus applicable taxes added at checkout, and will provide live analysis and automatic reporting inside the product. The current price and included features will be shown before purchase and will form part of your agreement with us.
You may authorise the Service to connect to Shopify and supported helpdesk services such as Zendesk, Gorgias and Intercom. You grant us permission to access, import, process and use data from each connected service as needed to provide, secure and improve the Service in accordance with these Terms and our Privacy Policy.
The Shopify connection is read only. Supercharged Stores cannot use it to change a price, edit a product, fulfil an order or otherwise modify your store. Shopify handles your Shopify credentials, which are not shared with us.
Third-party services are governed by their own terms and privacy policies. You are responsible for maintaining valid accounts with them and complying with their requirements. We do not control and are not responsible for a third party’s service, availability, security, changes or actions. A third-party change or outage may limit or interrupt the Service.
You may disconnect an integration at any time. Disconnecting stops our access to new data from that integration but does not automatically delete data already imported. See the Privacy Policy for retention and deletion information.
“Your Data” means information, content and data that you or a person acting for you submits to the Service or permits the Service to access through an integration.
You retain your rights in Your Data. You grant Influx a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, access, transform, analyse and otherwise process Your Data only as needed to provide, maintain, secure and improve the Service, comply with law and exercise our rights under these Terms.
You represent and warrant that:
Store analysis uses order and product data with anonymised customer IDs. Customer names, email addresses and shipping addresses are not imported for store analysis. If you connect a helpdesk, names, email addresses, phone numbers and addresses are removed from message text before the Supercharged Stores team analyses it. Reports focus on aggregated trends and segments rather than identifiable individuals.
Authorised Supercharged Stores team members may access connected data as needed to prepare and review reports or otherwise provide the Service. Identifiable merchant or customer data is not used to train AI models. We may use anonymised or aggregated data that does not identify a merchant or individual to improve our statistical models and the Service.
You must not, and must not help anyone else to:
We may investigate suspected misuse and take reasonable steps to protect the Service and its users.
Reports and recommendations depend on the information available to us and the assumptions used in each analysis. Estimated impact figures, including annualised dollar values, are estimates rather than forecasts or guarantees. Actual results may differ, and not every possible analysis or recommendation will apply to every store.
The Service provides general business information, not legal, tax, accounting, financial or other regulated professional advice. You are responsible for reviewing the evidence and assumptions, deciding whether a recommendation is appropriate and assessing the risks before acting on it. You remain responsible for all business decisions and changes to your store or operations.
We do not promise any particular revenue increase, cost saving, margin improvement or other result.
The free manual-report service has no fee and requires no credit card.
If you purchase Pro or another paid plan in the future:
Unless we tell you otherwise before purchase, a paid monthly subscription renews automatically at the end of each billing period. If we change the subscription price, we will provide at least 30 days’ notice before the new price applies to a renewal.
We may suspend paid features after reasonable notice if a payment is overdue or fails. You remain responsible for amounts incurred before suspension or cancellation.
When Pro becomes available, you may cancel at any time before your next billing date. No 14-day advance notice is required.
Cancellation stops the next renewal. You will keep access to paid features until the end of the billing period you have already paid for. Except where required by law or expressly stated at purchase, fees are non-refundable and we do not provide credits or partial refunds for unused time.
Disconnecting an integration is not the same as cancelling a paid subscription or requesting deletion of imported data. You must complete each action separately where applicable. To request deletion of imported data, email privacy@influx.com.
The Service, including its software, design, methods, models, reports, templates, text, graphics, branding and other content, is owned by Influx or its licensors and is protected by intellectual-property laws.
Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes. No other rights are granted.
You may use and share a report we prepare for you within your organisation and with professional advisers or service providers who need it for your business, provided you do not remove ownership notices or misrepresent its source. This right does not permit resale, public distribution or use of our protected materials to create a competing service.
If you give us feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.
Each party may receive non-public information from the other that a reasonable person would understand to be confidential. The receiving party will use that information only to perform or receive the Service and will protect it using reasonable care. It may disclose confidential information only to personnel, contractors and advisers who need it and are bound by confidentiality obligations, or where disclosure is required by law.
Confidential information does not include information that the receiving party can show was lawfully known without restriction, becomes public through no breach, is received lawfully from another source without a duty of confidence, or is independently developed without using the other party’s confidential information.
Our Privacy Policy explains how we handle personal information. We use reasonable administrative, technical and organisational safeguards designed to protect Your Data. No online service is completely secure, and we cannot guarantee that unauthorised access, loss or disclosure will never occur.
You are responsible for using appropriate safeguards, permissions and access controls in your own systems and connected accounts.
We use commercially reasonable efforts to make the Service available, but it may be interrupted by maintenance, third-party services, internet or infrastructure failures, security events or circumstances beyond our reasonable control.
We may change, add or remove features or discontinue all or part of the Service. Where reasonably practicable, we will give notice of a material change that significantly reduces a paid plan during its current billing period.
You may stop using the free Service at any time. If you have a paid subscription, the cancellation rules above apply.
We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, use the Service fraudulently or unlawfully, fail to pay an amount due, or if we are required to do so by law. Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue.
We may also discontinue the Service or a free offering for business or operational reasons. If we discontinue a paid plan before the end of a prepaid period for reasons unrelated to your breach, we will provide any refund required by law and, where appropriate, a pro-rata refund for the unused period.
On termination, your right to use the Service ends. Provisions that by their nature should continue will survive, including provisions about fees owed, intellectual property, confidentiality, disclaimers, liability, indemnity and disputes.
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Influx and its suppliers and licensors disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free or completely secure; that all data will be accurate or complete; that every issue will be detected; or that a report or recommendation will achieve a particular result.
Nothing in these Terms excludes any guarantee, warranty or right that cannot lawfully be excluded.
To the maximum extent permitted by law, Influx and its suppliers, licensors, directors, officers, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any loss of profits, revenue, savings, goodwill, data or business opportunity, arising out of or related to the Service or these Terms, regardless of the legal theory and even if advised that such loss was possible.
To the maximum extent permitted by law, Influx’s total cumulative liability for all claims arising out of or related to the Service or these Terms will not exceed the fees you paid to Influx for Supercharged Stores in the three months immediately before the event giving rise to the claim.
These limitations do not apply to liability that cannot be limited or excluded under applicable law.
To the maximum extent permitted by law, you will indemnify and hold harmless Influx and its affiliates, suppliers, licensors, directors, officers, employees, contractors and agents from claims, liabilities, damages, losses and reasonable legal costs arising from or related to:
We will give you reasonable notice of a covered claim and reasonable cooperation, at your expense. You may not settle a claim in a way that admits fault by or imposes an obligation on Influx without our written consent.
We may update these Terms from time to time by publishing a revised version and changing the effective date. If a change materially affects a current paid subscription, we will provide reasonable advance notice where required. Changes apply prospectively from their effective date.
By continuing to use the Service after updated Terms take effect, you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel any subscription before its next renewal.
Except where applicable law requires otherwise, these Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, USA, without regard to conflict-of-law rules.
Except for claims seeking injunctive or equitable relief or relating to intellectual-property rights, any dispute will be finally resolved under the Comprehensive Arbitration Rules of JAMS by three arbitrators. The arbitration will take place in San Francisco, California, in English, and the decision may be enforced in any court with jurisdiction. The prevailing party in an action or proceeding to enforce these Terms is entitled to recover its reasonable costs and legal fees.
Nothing in this section prevents either party from bringing an eligible claim in small claims court or limits rights that cannot lawfully be waived.
These Terms and the Privacy Policy are the entire agreement between you and Influx about the Service unless we enter into a separate written agreement that expressly overrides them.
If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganisation, sale of assets or by operation of law.
Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse an obligation to pay amounts already due.
Headings are for convenience only. The words “including” and “includes” mean “including without limitation”.
For general questions about these Terms or the Service, use our contact form.
For privacy or deletion requests, email privacy@influx.com.
Influx Inc.
8605 Santa Monica Blvd #63484
West Hollywood, California 90069-4109
USA